Patient Complaints

Last updated 20 August 2026

How to raise a concern about your care, your clinician or your experience, and what happens next.

How to complain

Email __PLACEHOLDER_SUPPORT_EMAIL__ with the subject line COMPLAINT, call __PLACEHOLDER_SUPPORT_PHONE__, or write to __PLACEHOLDER_PHYSICAL_ADDRESS__. Include your name, the date of the care concerned, and what happened.

What happens next

• We acknowledge every complaint within 2 business days.
• Complaints about clinical care are reviewed by a licensed clinician not involved in your care.
• We aim to give a substantive written response within 30 days, and will tell you if we need longer.
• Every complaint and outcome is logged and reviewed as part of our quality process.

Escalating outside CLARIA

You may complain to your state medical board about a clinician, to your state board of pharmacy about a pharmacy, or to the U.S. Department of Health and Human Services Office for Civil Rights about a privacy matter. Using our internal process is not a precondition, and we will not retaliate against you for it.

Contact

__PLACEHOLDER_LEGAL_ENTITY__, __PLACEHOLDER_PHYSICAL_ADDRESS__. Email __PLACEHOLDER_SUPPORT_EMAIL__. Phone __PLACEHOLDER_SUPPORT_PHONE__.